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Our privacy policy ​ Privacy Policy ​ This policy statement has been prepared to help this pharmacy ('us” / “we') to comply with our privacy obligations under the National Privacy Principles for the purposes of the Privacy Act 1988 (Cth) and to inform you about your privacy rights. About the information we hold: To help meet your health care needs via our digital services we may hold and use records, including your name, email, phone number and address details or other information that you supply us. This personal information will be used only for the purposes of meeting your health care and consumer needs. Under certain circumstances we may need to collect additional information (such as health information) from third parties. We will only collect this information with your consent where it is required by law or where the collection is necessary to prevent or lessen a serious and imminent threat to your health and we have not been able to contact you to obtain your consent. You need to be aware that if you do not provide us with certain information about yourself, in some circumstances we may be unable to provide a service that you require. Our Disclosure and Information Practices: The personal information we hold is stored in a secure manner. We may outsource some internal functions, for example, data warehousing or hosting of servers, to third party contractors (who may be located in other countries). We may need to disclose personal information to those third-party providers for the service of your needs. Communication Practices: If you have chosen to receive our newsletter or to receive information about other goods or services offered by us, we will give you the opportunity to opt out from receiving further information when we send such communications to you. If at any time you wish to opt out from receiving marketing communications from us, please contact us or change your subscription status with use. Subject to certain limited exceptions permitted by law you may access your personal information that we hold about you. If you wish to access the personal information that we hold, or if you wish to raise a concern with us about the manner in which we have used, handled or disclosed your personal information, then please contact us.

Shipping Online purchases Shipping We offer a range of shipping options for your convenience. We offer same day dispatch on all orders placed before 5pm weekdays. Orders placed after 5pm or on weekends will be dispatched the next weekday. No orders will be dispatched on publlic holidays. ​ Delivery Options All orders from James Dean Pharmacy are sent with Australia Post. ​ *Coronavirus may cause longer than usual delivery times with Australia Post. Please be patient while we all do our best to get your orders out to you. Free Shipping (Online Purchases) FREE LOCAL (Within Hamilton Town ONLY) and STANDARD SHIPPING ON AUSTRALIAN ORDERS OVER AUD $50 ​ For all Australian orders under AUD$50, a flat rate of AUD$9.95 will be charged for postage and handling. *Please use these timeframes as an estimate only, as provided by Australia Post. Please ensure that you allow enough time for your parcel to arrive. James Dean Pharmacy will not be liable for delays in delivery times caused by our shipping partners. ​ Estimated Shipping Times for Regular Post ​ Location Order Before 12pm Business Days ​ Metro CBD VIC, NSW, QLD, SA, ACT 2-5 Business Days Regional VIC, NSW, QLD, SA, ACT 3-8 Business Days Metro & Regional TAS, WA, NT 4-14 Business Days Express Shipping ​ We offer an express shipping option within Australia for a flat rate of AUD$14.95. We use Australia Post Express Parcel service. We endeavor to dispatch all orders placed before midday (AEDT) on the same business day and all orders placed after midday (AEDT) will be dispatched on the next business day. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the James Dean Pharmacy website. Estimated Express Shipping Delivery Times **Fragrances cannot be express shipped** Location Order Before 12pm Business Days ​ Metro CBD VIC, NSW, QLD, SA, ACT 1-2 Business Days Regional VIC, NSW, QLD, SA, ACT 1-4 Business Days Metro & Regional TAS, WA, NT 3-4 Business Days *Please note that during sale or promotional events, delivery may be longer than the specified times above. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the James Dean Pharmacy website. **We are only able to ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address. Flammable Items: ​ Please note we are unable to send fragrances and other alcohol-based products via Express Post due to their highly flammable nature & Australian postal regulations. Parcels containing flammable items can only be transported by road, which may affect delivery time. If you are purchasing multiple products and would like to have flammable and non-flammable items delivered separately, please place separate orders. Order Tracking: ​ You will receive an email notification when your Online order is dispatched to let you know that your items are on their way. You can then check the progress of your parcel through the Australia Post tracking site. Most orders arrive on time, however occasionally the tracking may show as being “delivered” when you haven’t received your order yet. We suggest you contact Australia Post to ask for additional information about your package’s location. Make sure you have your tracking number available. You can find Australia Post contact information about delayed items here . Delivery Requirements: ​ We recommend you have your parcel delivered to an address where someone will be available to receive it. A business address can be great for this reason, however if you are having your parcel sent to work, please include your company’s name (and the department or level where you work) to avoid having your parcel sit in the mail sorting room longer than it needs to. Erroneously communicated delivery address: ​ The customer is exclusively liable for erroneously communicated delivery addresses. Customers are advised to check their delivery address details upon receipt of the order confirmation email and communicate any amendments to delivery address as soon as possible to James Dean Pharmacy at graystshop@jamesdeanpharmacy.com Please note that once your order is posted, it becomes your responsibility to contact Australia Post to organise redirection to your correct address. Authority to leave ​ During the checkout process you will have the opportunity to decide whether you give Australia Post permission to leave your parcel in a safe place on your premises (Safe Drop), or sign for your parcel and if no one is present to sign you will be required to collect it from the post office. If you wish to give Authority to Leave ('ATL') permission you will need to write a comment in the notes box. By commiting to 'ATL', your parcel will be left at the driver's discretion on your premises without a signature. We cannot be held responsible for parcels lost or stolen as a result of selecting the Authority to Leave option. Australia Post drivers will only leave your parcel in a location they deem safe, and if no such place is available your parcel will be taken to the nearest post office for collection. ​ In the event you are not available to sign for it, your parcel will be taken to the post office and a card will be left advising when/how to collect it. For more information, please read how it works on the Australia Post website. Please note that by opting in for Australia Post Safe Drop you are agreeing to Australia Post’s Safe Drop Terms & Conditions. ​ In-Store Pickup ​ James Dean Pharmacy offers free in-store pickup for local customers from our pharmacy in Hamilton, Victoria. Please allow at least an hour from the time of placing your order to pick up. Orders placed after 5pm weekdays will be packaged the next weekday. Weekend pickup is only available on orders placed before 5pm weekdays ​ 170 Gray St, Hamilton VIC 3300 ​ ​

ReTURN POLICY James Dean Pharmacy strives to ensure you are satisfied. We want you to love what you've ordered. In the unfortunate event you wish to return a product, the following terms and conditions apply. ​ Eligibility ​ If you find any part of your order is incorrect or faulty, it can be returned within 30 days from the date of dispatch. Where possible, we will endeavour to replace the item, otherwise you will receive a refund on your purchase. If you change your mind about a purchased item, it can be returned within 30 days from the date of dispatch for an exchange only. We do not offer refunds on change of mind purchases. ​ ​ Please note that James Dean Pharmacy takes the greatest care in sending you quaity products and packaging them carefully, however we can not ensure these items get to you the same condition they leave our store. We do not accept responsibility for any damage caused by a courier or postal service after the items have left our store. If more than 30 days have gone by since your purchase, unfortunately we can’t accept your return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Process ​ Please email us at graystshop@jamesdeanpharmacy.com prior to returning any purchases to obtain a returns form and a return postage voucher if applicable. Return items should be sent, together with the returns form and proof of purchase, to: ​ James Dean Pharmacy 170 Gray St, Hamilton VIC 3300 Please do not send your purchase back to the manufacturer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. Exemptions ​ Please note that several types of goods are exempt from being returned. These include: ​ ‘Sale’ items Gift cards Perishable goods that would no longer be fit for sale after return Intimate or sanitary goods Downloadable software products Some health and personal care items Shipping ​ If the return is a result of our error (for example, if you receive an incorrect or faulty item), we will pay the return delivery costs. If the return is for another reason, you will be responsible for paying for your own shipping costs to return and exchange your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your returned product to reach us, or your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item. Exchanges ​ If your return is approved for exchange, you can choose to exchange your item for goods, services or for a gift credit equal to the value of your return. Once the returned item is received, your exchanged item or a gift certificate will be mailed to you within ten days. Refunds ​ If your return is approved for a refund, you can choose to receive this either as a gift credit, or as a credit applied to your credit card or original method of payment. Once the returned item is received, your refund will be processed or a gift certificate will be mailed to you within ten days. Please note that in order to process your refund we may need to contact you for your credit card details as our secure website does not retain your card information after your transaction is complete. Late or missing refunds ​ If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at graystshop@jamesdeanpharmacy.com Allergies ​ In the unfortunate event of an allergy to one of our products, please email us at graystshop@jamesdeanpharmacy.com . We may be able to offer you an exchange or refund, provided that less than 20% of the product has been used. In this case, we may pass on your details to the product manufacturer to allow them to monitor any quality or safety issues. Gifts ​ If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he or she will find out about your return.

Looking for a career in Pharmacy? Welcome to JDP Careers. Current Career Opportunities at James Dean Pharmacy HAMILTON,VIC PHARMACIST In Charge ​ James Dean Pharmacy, located in the rural town of Hamilton in Victoria is looking for a FULL TIME pharmacist on duty for an immediate start. The town is wonderful, the staff are supportive. If you're looking for a change, a job which pays generously or a path that leads to potential partnership opportunities, this position may be for you. Close to the Grampians Hamilton is one of regional Victoria's gems. Located within an hour of the beach, the mountains and some beautiful weekend getaways it has lovely weekend markets to visit, waterfalls to admire, restaurants with critically acclaimed chefs and some exceptional schools if you are planning on raising a family. “Living in the Greater Hamilton region allows you the opportunity to leave behind city stresses and embrace a vibrant but relaxed country life. Enjoy limitless potential to experience nature, arts & culture, fine food, wine and coffee, career opportunities and an incredibly welcoming community.” About the role AHPRA registration Good communication skills Willingness to work rotating weekends Ability to work between 2 stores which are part of the same business Enjoys customer service Ability to build relationships with customers, Drs and other businesses Benefits of the Role Salary package exceeding 120K/annum Accommodation provide Relocation assistance provided Long term Partnership opportunity All enquiries/ resumes can be sent to Yen :yentran.star@gmail.com or Nam: plhoangnam@gmail.com or feel free to contact Yen on 0402310048

James Dean Pharmacy provides a range of general Pharmacy Services ​ ​ ​ ​ Special Orders ​ Need a particular product but cannot find it? If you can't find what you are looking for ask our staff to find it for you. ​ We have access to an extensive range of items and can order product(s) especially for you. And why not ask our staff to have your special order delivered to you as well via our delivery service. Expired or Unwanted Medication Disposal ​ The best way to dispose expired or unwanted medication is to return it to our pharmacies. ​ By returning out-of-date and unwanted medicines to us, we can make your home a safer place. ​ AT HOME Go to your home medicine area. Check expiry dates on all your medicines and separate all expired medicines into a container for return. Check that you actually need all the medicines - separate those medicines no longer needed into the container for return. Take the container to James Dean Pharmacy for disposal. FOR CARERS Go to the patient's medicines area. Check expiry dates on all the medicines and separate all expired medicines into a container for return. Check that the patient actually needs all the medicines. If there is any doubt ensure all medications are checked by a pharmacist or medical practitioner. (This is most important as medicines may have been changed and replaced by other medicines). Place no longer needed medicines in the return container. Take the container to James Dean Pharmacies for discussion or disposal. © 2009 The National Return & Disposal of Unwanted Medicines Limited Independent Living Aids & Medical Equipment Hire and Sales Crutches, Wheelchairs, Walkers, Walking sticks, Shower Chairs, reaching sticks and more. We have access to a complete range of medical equipment. ​ Signing & Witnessing of Documents All Pharmacists provide Commissioner for Declarations Services which include: signing statutory documents passport applications power of attorney forms certified copies Other General Pharmacy Services