Shipping
Online purchases
Shipping
We offer a range of shipping options for your convenience.
We offer same day dispatch on all orders placed before 5pm weekdays. Orders placed after 5pm or on weekends will be dispatched the next weekday.
No orders will be dispatched on publlic holidays.
Delivery Options
All orders from James Dean Pharmacy are sent with Australia Post.
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*Coronavirus may cause longer than usual delivery times with Australia Post.
Please be patient while we all do our best to get your orders out to you.
Free Shipping (Online Purchases)
FREE LOCAL (Within Hamilton Town ONLY) and STANDARD SHIPPING ON AUSTRALIAN ORDERS OVER AUD $50
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For all Australian orders under AUD$50, a flat rate of AUD$9.95 will be charged for postage and handling.
*Please use these timeframes as an estimate only, as provided by Australia Post. Please ensure that you allow enough time for your parcel to arrive. James Dean Pharmacy will not be liable for delays in delivery times caused by our shipping partners.
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Estimated Shipping Times for Regular Post
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Location Order Before 12pm Business Days
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Metro CBD VIC, NSW, QLD, SA, ACT 2-5 Business Days
Regional VIC, NSW, QLD, SA, ACT 3-8 Business Days
Metro & Regional TAS, WA, NT 4-14 Business Days
Express Shipping
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We offer an express shipping option within Australia for a flat rate of AUD$14.95. We use Australia Post Express Parcel service. We endeavor to dispatch all orders placed before midday (AEDT) on the same business day and all orders placed after midday (AEDT) will be dispatched on the next business day. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the James Dean Pharmacy website.
Estimated Express Shipping Delivery Times **Fragrances cannot be express shipped**
Location Order Before 12pm Business Days
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Metro CBD VIC, NSW, QLD, SA, ACT 1-2 Business Days
Regional VIC, NSW, QLD, SA, ACT 1-4 Business Days
Metro & Regional TAS, WA, NT 3-4 Business Days
*Please note that during sale or promotional events, delivery may be longer than the specified times above. Delivery time frames begin from when you receive your shipping notification, not from when your order is placed on the James Dean Pharmacy website.
**We are only able to ship to one address per order. If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
Flammable Items:
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Please note we are unable to send fragrances and other alcohol-based products via Express Post due to their highly flammable nature & Australian postal regulations. Parcels containing flammable items can only be transported by road, which may affect delivery time. If you are purchasing multiple products and would like to have flammable and non-flammable items delivered separately, please place separate orders.
Order Tracking:
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You will receive an email notification when your Online order is dispatched to let you know that your items are on their way. You can then check the progress of your parcel through the Australia Post tracking site.
Most orders arrive on time, however occasionally the tracking may show as being “delivered” when you haven’t received your order yet. We suggest you contact Australia Post to ask for additional information about your package’s location. Make sure you have your tracking number available. You can find Australia Post contact information about delayed items here.
Delivery Requirements:
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We recommend you have your parcel delivered to an address where someone will be available to receive it. A business address can be great for this reason, however if you are having your parcel sent to work, please include your company’s name (and the department or level where you work) to avoid having your parcel sit in the mail sorting room longer than it needs to.
Erroneously communicated delivery address:
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The customer is exclusively liable for erroneously communicated delivery addresses. Customers are advised to check their delivery address details upon receipt of the order confirmation email and communicate any amendments to delivery address as soon as possible to James Dean Pharmacy at graystshop@jamesdeanpharmacy.com
Please note that once your order is posted, it becomes your responsibility to contact Australia Post to organise redirection to your correct address.
Authority to leave
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During the checkout process you will have the opportunity to decide whether you give Australia Post permission to leave your parcel in a safe place on your premises (Safe Drop), or sign for your parcel and if no one is present to sign you will be required to collect it from the post office. If you wish to give Authority to Leave ('ATL') permission you will need to write a comment in the notes box.
By commiting to 'ATL', your parcel will be left at the driver's discretion on your premises without a signature. We cannot be held responsible for parcels lost or stolen as a result of selecting the Authority to Leave option. Australia Post drivers will only leave your parcel in a location they deem safe, and if no such place is available your parcel will be taken to the nearest post office for collection.
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In the event you are not available to sign for it, your parcel will be taken to the post office and a card will be left advising when/how to collect it. For more information, please read how it works on the Australia Post website. Please note that by opting in for Australia Post Safe Drop you are agreeing to Australia Post’s Safe Drop Terms & Conditions.
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In-Store Pickup
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James Dean Pharmacy offers free in-store pickup for local customers from our pharmacy in Hamilton, Victoria.
Please allow at least an hour from the time of placing your order to pick up. Orders placed after 5pm weekdays will be packaged the next weekday. Weekend pickup is only available on orders placed before 5pm weekdays
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170 Gray St,
Hamilton VIC 3300
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